Drop-off and Pickup:

 

We offer a 15-minute grace period before and after scheduled appointment times. After this window, fees will apply.

​

• Morning drop-off/pickup: 7:00 A.M. - 9:00 A.M.

• Evening drop-off/pickup: 4:00 P.M. - 6:00 P.M.

 

Communication is required for any time adjustments. Early or late drop-offs/pickups without prior notice will incur a $12 convenience fee.

 

Please note: Dogs not picked up by 6:00 P.M. on their scheduled pickup day will be boarded overnight at the boarding rate, plus a $25 convenience fee. They can be picked up between 7:00 A.M. and 9:00 A.M. the following morning.

​

Dropping off/picking up dogs on the wrong day will result in a $25 fee, plus our regular rates.

 

Vaccination Requirements:

To ensure a safe environment for all pets, we require up-to-date vaccinations administered by a licensed veterinarian. The required vaccinations are:

• Bordetella

• Distemper

• Rabies (Typically administered at 12-16 weeks of age, depending on the clinic)

 

Appointments:

• Appointments are required for all services. Please schedule your appointment at least 24 hours before the requested drop-off time.

• Same-day requests are subject to availability. If confirmed, a $10 same-day booking fee will apply.

• We cannot accommodate females in season or dogs with aggressive behavior.

 

Reservation Policies:

• We require all clients to submit our waiver. Waivers will be emailed within 24 hours of registering, and appointments will not be confirmed until our waiver is submitted.

• A 50% deposit is required for boarding accommodations of 4 nights or more. Reservations are only confirmed once the deposit is received. Deposits can be made via emailed invoice or by phone. Invoice for deposit will be emailed within 24 hours of appointment request.

• The remaining balance is due at pickup.

 

Cancellation and Refunds:

• Deposits are non-refundable, but can be used towards a new appointment request made at time of cancelation.

• Early pickups that result in a shortened boarding reservation will incur a $25 fee per unused day.